There is an old expression that "customer is king." My recent experiences with large corporations do not show that at all. Most call centers are now overseas, not here and often speaking with them is like talking to a machine with no flexibility. Or you are answered by a computer that is there to make sure you don't waste their time.
I had a problem with my Internet connection; called Comcast support; got a computer that insisted on resetting my modem, no option to speak to an agent. It worked for a few days but went down again. I called back and of course the computer insisted on resetting the modem without giving me the option to speak to an agent. I hung up and called sales who was able to solve my problem and directed me to the place to pick up a new modem.
Well, I thought I would tell my tale to a senior manager at Comcast but I could not get or discover any phone number for corporate.
"Comcast said that its fledgling consumer wireless service Xfinity mobile lost $191 million in the fourth quarter of 2018 up from a loss of $176 million in Q4 2017. The full-year loss for the mobile service, which launched in early 2017, was $743 million."
Comcast probably lost close to 500,000 customers last year. It might have a little to do with their customer service, but you never know.
I also listen to the frequent: "we are recording this for quality purposes," but whose quality, surely not mine. And why don't they check the quality of their computer service?"
When I was younger AT&T gave amazing customer service - the best in the world. It surely has changed today.
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